![]() You will be prompted to enter your mobile phone number and Stripe will send a link to your phone to start the process.īe sure that you’re well lit from the front, not the back. If you do not have a webcam or are running into issues with your webcam, you can use the camera on your mobile phone by selecting “Other Options” in the upper right corner and choose “switch to another device”. Problems with accessing your computer's webcam to photograph your IDĬheck that you’ve given Stripe permission to access your webcam - If you block permissions to your camera, refer to Chrome, Safari, Edge documentation on allowing Stripe to use your webcam. Use your phone’s camera (if QR code detection is supported) or a barcode scanning app of your choice to scan this code and access the link. Click on “Other Options” in the top right and select “Barcode Link”. If you don’t receive a text message, you can use a QR code instead to access the link. Problems with uploading your ID via mobile phone If for some reason the link to complete ID verification isn’t working, please try the following: Avoid sitting directly in front of a bright light which can wash out your face and add a glare to your ID document. Avoid spaces with strong overhead lights that cast a shadow on your face or ID document. Remove sunglasses, masks, or other accessories.įind a location with ambient lighting. Ideally you can lay it flat to take the photo.ĭo not block any part of your face. Hold steady and allow your camera to focus to avoid blurry photos.ĭo not block any part of your ID document in the image. Make sure that the images are not too dark or bright, and don't have a glare. Below are a few tips to help ensure that your verification passes:Ĭapture a clear image. The quality of the images captured affects success rates dramatically. Cameras on mobile devices typically take higher-quality photos than a webcam. ID must not be redacted, altered, or damaged.Ĭheck that your ID type is supported in the country drop-down here. If the information on your ID does not match your Stripe account, you can update your personal information here. Please do not email Stripe with images of your Photo ID - this is sensitive information and should only be uploaded through the dashboard.īefore starting the verification process, you’ll need:Ī valid government-issued photo ID document.Ĭheck that the ID uploaded belongs to the individual whose information is being verified. ![]() ![]() Sometimes we’ll also need to capture an image of your face in addition. We’ll need to capture an image of your government-issued photo ID, such as a driver's license or passport in your dashboard. In some cases, Stripe will require that you provide an image of your photo ID and selfie to confirm your identity.
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